TERMS & CONDITIONS

Most recent version from 10.12.2023

APPLICABILITY

The following Terms and Conditions (“Terms”) apply to Chauffeurs & Services CF GmbH, and to all prospective trademarks with a secondary meaning, even if they are not expressly agreed. As long as usage of our services lasts, our conditions are binding and assumed. Deviations from our terms and conditions are only taken by a written confirmation on our part effectively.

DEFINITIONS

“Chauffeurs & Services CF GmbH” (also “Chauffeurs & Services CF GmbH”, “Our Company”, “We”, “Us”, etc.) refers to Chauffeurs & Services CF GmbH, a company based in Switzerland, Wollerau SZ.
“Customer” is a person who orders the services of our company on the website, by email, or telephone. The customer enters into a mandatory contractual relationship when Chauffeurs & Services CF GmbH confirms the reservation in accordance with the then applicable Terms and Conditions. The customer must be at least 18 years old and must not have a legal restriction on entering into a contractual relationship. Assumes responsibility for the correct and complete completion of data during the booking process and is responsible for paying the full amount of fees arising from the ordered and / or performed services, which includes possible insurance premiums and fees for changes, additions or cancellations of services.
“Passenger” is the person who will benefit from Chauffeurs & Services CF GmbH Services. The passenger may be a customer of the service but the customer does not have to be a passenger.
“Service” (transfer, drive) assumes the hire of a vehicle with a private driver.
“Partner” are other companies providing private driver services in Switzerland or in Europe.

GENERAL TERMS

• By using our website or app, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all car rental, transportation services, private driver, and other services booked via the website (https://chauffeur-services.com), phone, email, SMS or App.
• Chauffeurs & Services request a minimum of 4 hours notice for any online bookings. If you would like to book a car with less than 6 hours notice – please call our helpline: +41 79 792 7000  or send us an email at booking@chauffeur-services.com.
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
• The driver will drive at safe and sensible speed, in accordance with road conditions, traffic and the legal speed limits.
• Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
• By supplying your email and/or phone number you permit Chauffeurs & Services to contact you. In return, we abide to never to supply your contact details to any third party.
• Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
• Chauffeurs & Services vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Chauffeurs & Services CF GmbH shall not be held responsible/liable for any loss/damage to such property.
• The Passenger shall be responsible for their luggage and personal items at all times and shall check that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. Chauffeurs & Services CF GmbH will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle.
• Chauffeurs & Services will keep a lost property book at their office and will endeavor to return any lost goods left in our vehicle(s) to the customer.
• Chauffeurs & Services and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
• Nothing contained in these terms and conditions can affect the Customers’ statutory rights.

Countries where we drive you

• Swiss : category of vehicle and pricing for some journey from and inside Switzerland
• Austria : category of vehicle and pricing for some journey from and inside Austria
• Italy : category of vehicle and pricing for some journey from and inside Austria
• Spain : category of vehicle and vehicle for some journey from and inside Spain and Balearic area
• Portugal : category of vehicle and pricing for some journey from and inside Portugal
• France : category of vehicle and pricing for some journey from and inside France
• UK : category of vehicle and pricing for some journey from and inside United Kingdom
• Benelux : category of vehicle and pricing for some journey from and inside Belgium, Netherlands, Luxembourg

BOOKING AND THE USE OF SERVICES

The contract for all bookings is between the customer/passenger (i.e: the company or person booking and paying for the transport service) and Chauffeurs & Services CF GmbH. Chauffeurs & Services is responsible for both accepting the booking as well as the provision of the transportation services.

• Chauffeurs & Services CF GmbH is allowed to fulfill the booking:

• Directly with their permanent fleet and drivers
• Semi-directly with their permanent fleet and Partner company drivers
• Semi-directly with their drivers and a rented/subcontracted vehicles
• Indirectly through their network of trusted partners.

• Customer guarantees that Passengers will comply with the following rules and guidelines:

• No more than the allowed number of passengers per vehicle.
• No smoking.
• No littering, or spilling of liquids.
• No causing hazardous situations.
• Customer shall be responsible for the cost of repair for damage to, or necessary cleaning of the vehicles resulting from the inappropriate use of the vehicle.

• Any liability in relation to the transportation services belongs to Chauffeurs & Services.
• Chauffeurs & Services CF GmbH reserve the right to cancel any booking with a customer/passenger. All bookings are subject to availability.
• Due to the change in our reservation software, if a customer books a trip with a rate that cannot be applied in the country where the trip will be realized, Chauffeurs & Services will propose a rate adjustment to the customer and in the event of refusal of the adjustment, the amounts advanced will be reimbursed up to 50%. The reservation system clearly indicates the type of vehicle and the country where it is offered.

PRICING

• The Services price is provided in advance, either on the website, or by email or phone.
• Order price includes a vehicle with a driver, including road tolls and fuel cost. It never includes such costs as a tour guide, entry tickets, or tourist parking fees. Such expenses should be paid by the Passenger directly, or could be paid by the driver and invoiced to the Customer.
• Pricing details for each car for AIRPORT TRANSFER, CITY TRANSFER, HOURLY or DAILY bookings can be found on our booking system management.
• For AIRPORT TRANSFERS, 1 hour of total waiting time is included (combining waiting time at pick-up and other small waiting times along the way). If the customer requires a longer waiting time during the transfer (to stop at a restaurant, touristic destination, or do some shopping for example), the extra waiting time will be charged additionally as per each car’s hourly booking price. The transfer price is provided based on the kilometers distance from the pick-up to the drop-off destination. If the customer decides to change the route, a new transfer price will be provided.
• For CITY TRANSFERS, 15 min of total waiting time is included. If the customer requires a longer waiting time during the transfer (to stop at a restaurant, touristic destination, or do some shopping for example), the extra waiting time will be charged additionally as per each car’s hourly booking price. The transfer price is provided based on the kilometers distance from the pick-up to the drop-off destination. If the customer decides to change the route, a new transfer price will be provided.
• For HOURLY bookings, 20 kilometers of distance is included per hour. If the customer requires to travel a longer distance within one hour, the extra kilometers will be charged additionally as per each car’s price per kilometer of transfer.
• For DAILY bookings, 500 kilometers of distance is included per day. If the customer requires to travel a longer distance within one day, the extra kilometers will be charged additionally as per each car’s price per kilometer of transfer. For overnight trips outside Zurich, the client should provide accommodation to the driver, otherwise an extra 200 CHF per night will be charged for hotel accommodation nearby. The driver needs to have at least 9 hours break within each 24 hours of service.
• Chauffeurs & Services will charge in local currency were the journey take place

PAYMENT TERMS

• Payment Methods — Online methods: The customer may pay online at the moment of booking by card or PayPal (3.5% will be added at the price for credit card fee) . Chauffeurs & Services CF GmbH accept most Credit or Debit cards including American Express. Customers can also request an invoice and pay by bank transfer. Offline methods: Customers can pay to the driver during the pickup by card or in cash (this method is only reserved for frequent customers after complet 5 booking with us)
• Payment Terms — The payment for Chauffeurs & Services services in due full before the start of the service. The customer/passenger should pay in full during at the moment of pickup the latest.
• Changes to Bookings — Any deviations to the original booking price, such as extra service time, will be paid separately by card, cash or online through the payment link.
• Credit Card registration – The customer may choose to register a Credit Card with Chauffeurs & Services, which shall be used by Chauffeurs & Services as a payment method for its services and other fees contingent to the delivery of the services.
• Credit Card Statement — The charge on your credit card statement will be shown as Chauffeurs & Services.
• Preauthorization — Chauffeurs & Services may pre-authorize a user’s credit card to ensure that there are enough funds to pay for the booking.
• Multiple credit cards — Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that Chauffeurs & Services is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.

CORPORATE CUSTOMERS

• Besides the above payment methods, companies might choose to pay by invoice.
• Invoices — All invoices to be paid to Chauffeurs & Services CF GmbH, within 30 days of the date of the invoice, unless otherwise agreed in writing.
• Monthly payment — On approval, business account customers can pay monthly. Chauffeurs & Services will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
• Overdue payment — Chauffeurs & Services reserves the right to suspend customers access to their business account in the event of any overdue payment.
• Late payment charges — Chauffeurs & Services reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include Chauffeurs & Services’s administrative costs and any associated costs incurred with lawyers or debt collection agencies.

CANCELLATION AND REFUND POLICY

• If a booking is cancelled by the Customer more than 24 hours in advance of the start of the service, there’s no cancellation fee and all advance payments made by the customer for this booking will be reimbursed with the exception of credit card charges and any expenses advanced by Chauffeurs & Services, e.g. hotel nights if they are non-refundable.
• In case of no-show or cancelation in less than 24 hours prior to reservation, the full service price will be charged. The customers that chose to pay at the moment of pickup during the reservation, will get an invoice by email.
• For the hourly service and Event solution who request more anticipation regarding the organisation. All bookings cancel under 48H will be charge of 50% of the global invoice.

CONSUMER RIGHTS

• Chauffeurs & Services consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team.
• If the customer has any complaints regarding Chauffeurs & Services, the customer is encouraged to inform Chauffeurs & Services as soon as possible, but no later than 7 days after the booking.
• Chauffeurs & Services will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.

INTELLECTUAL PROPERTY RIGHTS

• All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to Chauffeurs & Services CF GmbH are exclusively owned by Chauffeurs & Services CF GmbH and/or its group of companies.

DATA PROTECTION AND PRIVACY

• Chauffeurs & Services CF GmbH guarantees its customers that all their personal data remains safe and private. Any personal data that customers supply to Chauffeurs & Services CF GmbH upon booking by website, app, email or phone will be used by Chauffeurs & Services CF GmbH in accordance with its privacy policy only.

COOKIES POLICY

• By using hhttps://chauffeur-services.com you agree to our use of cookies.