FAQ-s

How can I book a vehicle and a private chauffeur?

You can book a vehicle with a driver directly on our website. You must enter your pickup address, your arrival address, the date, and time of your pickup. A flight or train number if you are being picked up at a station or airport. Our system will then show you the price per vehicle and a summary of your itinerary. Choose the vehicle that suits your needs, enter your personal details, and proceed to payment. Your chauffeur-driven car is booked.

What is your cancellation policy?

For advance orders, the client may request the cancellation of the service up to 24 hours before the reservation date and obtain a refund of the sums paid. However, for immediate orders (at least 24 hours before), the client does not have a right of withdrawal and must pay for the order.

For corporate customers, we offer the opportunity to cancel the service up to 24 hours before the reservation date and obtain a refund of the sums paid. However, for immediate orders (at least 12 hours before), the client does not have a right of withdrawal and must pay for the order.

How long the driver will wait at the airport?

We know that airport arrival procedures may change unexpectedly. For all airports pick up we include one-hour free waiting time. In case you need more time to join your chauffeur. We recommend you if you are flying on an international flight to book your driver 15 min after your arrival.

How do I know what size of vehicle is best for my needs?

When you make your reservation, you must enter the number of passengers. After that, our system will show you the available vehicles and their capabilities. Don’t forget to consider the volume of your luggage. You always have the option of booking a larger vehicle for more space.