Terms & Conditions
Chauffeurs & Services provides the following legal information applicable to all entities within its corporate structure. For the purpose of these Terms and Conditions, “Chauffeurs & Services” collectively refers to:
Chauffeurs & Services CF CY LTD
36 Aigyptou Avenue, 6030 Larnaca, Cyprus – Holding company and contracting authority
Chauffeurs & Services CF GmbH
43 Baarerstrasse, 6300 Zug, Switzerland
Chauffeurs & Services LLC
1209 Mountain Road PL NE, STE H, NM 87110, Albuquerque, United States
APPLICABILITY
These Terms and Conditions (“Terms”) apply to any booking, service request or contractual engagement made with any of the above-mentioned entities operating under the Chauffeurs & Services name, regardless of the location in which the service is delivered or invoiced.
By using our services, you expressly acknowledge and agree to be bound by these Terms without limitation or reservation.
Any exception, modification or deviation from these Terms shall only be valid if confirmed in writing by Chauffeurs & Services CF CY, acting as the parent company and sole contractual reference within the group.
DEFINITIONS
Chauffeurs & Services: Refers collectively to Chauffeurs & Services CF CY (Cyprus), Chauffeurs & Services CF GmbH (Switzerland) and Chauffeurs & Services Ltd (United States). In these Terms, the terms “Chauffeurs & Services”, “We”, “Our” or “Us” refer to the holding company Chauffeurs & Services CF CY, acting on behalf of all affiliated entities.
Customer: Any individual or legal entity placing a booking or requesting services through our website, app, email, phone, or any affiliated platform. The Customer must be at least 18 years old and is responsible for the accuracy of all booking details and for ensuring payment.
Passenger: The person or persons being transported under the booking. The Passenger may or may not be the Customer.
Service: The provision of a private chauffeur-driven vehicle and any related hospitality, concierge, or mobility assistance provided by Chauffeurs & Services or its approved partners.
Partner / Affiliate Chauffeur: Any professional chauffeur or company delivering services on behalf of Chauffeurs & Services under a subcontracting, affiliate, or partner agreement. All Partners are required to meet the operational, ethical and safety standards defined by Chauffeurs & Services.
GENERAL TERMS
Acceptance of Terms
By placing a booking or using any service provided under the Chauffeurs & Services name, the Customer confirms that they have read, understood, and agreed to be bound by these Terms in full. Any exception, modification or special condition shall only be valid if expressly confirmed in writing by Chauffeurs & Services CF CY, acting as the holding company and contractual authority for all affiliated entities.
Booking Notice & Official Contact Channels
A minimum of 3 hours’ notice is required for all standard online bookings. For urgent or last-minute transfers, Customers must contact our dispatch team using one of the following official lines:
| Region / Dispatch Line | Contact Number | |
|---|---|---|
| 🇨🇭 Switzerland | +41 44 797 61 24 | booking@chauffeur-services.com |
| 🇬🇧 United Kingdom | +44 20 7663 7347 | booking@chauffeur-services.com |
| 🇫🇷 France | +33 1 89 70 87 37 | booking@chauffeur-services.com |
| 🇺🇸 United States | +1 505 395 9710 | booking@chauffeur-services.com |
Operational Notice: Chauffeurs & Services reserves the right to allocate any booking to an affiliated entity or an authorised partner chauffeur for operational purposes, without altering the Customer’s contractual rights under Chauffeurs & Services CF CY (Cyprus).
Punctuality
Our teams strive to maintain exceptional punctuality. However, delays caused by traffic, weather disruptions, security checks, roadblocks, flight delays, force majeure or any external factor beyond our control shall not constitute a breach of contract.
Driving Standards
All chauffeurs authorised to operate under Chauffeurs & Services comply with professional driving standards, safety legislation and local transport regulations. Unless the Customer provides a specific instruction, chauffeurs may choose the most efficient and secure route, which may differ from the shortest in distance.
Damage Responsibility
The Customer shall be liable for any damage, contamination (including excessive cleaning due to spillage, vomiting or similar), or deterioration caused to the vehicle by the Customer or the Passenger(s). Costs for repair, cleaning or vehicle immobilisation may be invoiced accordingly.
Insurance
All vehicles operating under Chauffeurs & Services are covered by insurance that meets the mandatory legal requirements in the region of service. However, Passenger belongings are transported entirely at their own risk, and Chauffeurs & Services shall not be held liable for loss, theft or damage unless resulting from proven gross negligence.
Luggage & Personal Effects
Passengers are responsible at all times for their luggage, electronic devices, valuables and personal effects. Chauffeurs may offer assistance as a courtesy, but this shall not transfer liability for loss or damage.
Lost Property
Any item found within a Chauffeurs & Services vehicle may be secured and logged when reasonably identifiable. We may assist with returning the item; however, shipping, customs and handling costs remain fully chargeable to the Customer.
Passenger Conduct
Chauffeurs & Services maintains a strict code of conduct inside its vehicles. The chauffeur reserves the right to refuse service or immediately terminate a journey without refund if a Passenger engages in behaviour that is:
Unsafe or aggressive
Abusive, discriminatory or harassing
In violation of legal standards or public order
Likely to damage the vehicle or compromise driver safety
In such cases, law enforcement may be contacted without prior warning if deemed necessary.
SERVICE AREAS
Chauffeurs & Services operates globally, with established coverage across Europe, North America, the Middle East, Asia-Pacific and major international business hubs.
We provide chauffeured transportation services in capital cities, financial centres, major airports, and premium destinations worldwide, including but not limited to:
Europe & United Kingdom – All EU member states, Switzerland, United Kingdom, Scandinavia, Benelux, Mediterranean region and Central/Eastern European countries.
North America – United States and Canada, including New York, Los Angeles, Miami, San Francisco, Dallas, Boston, Chicago, Las Vegas, Washington DC and other major metropolitan areas.
Middle East & Gulf Region – Including Dubai, Abu Dhabi, Doha, Riyadh and other key business hubs.
Asia-Pacific – Including Singapore, Hong Kong, Tokyo, Seoul, Sydney and major international gateways.
Africa & Latin America (On Request Basis) – Services available through partner chauffeur networks and dedicated event or executive transport coordination.
Note: Vehicle categories, fleet availability and pricing may vary by region. For bespoke itineraries, cross-border services or VIP/global event coordination, Customers are invited to contact Chauffeurs & Services directly for a tailored quotation.
BOOKING AND USING SERVICES
Contracts are legally established between the Customer and Chauffeurs & Services CF CY (Cyprus), acting as the holding authority for all affiliated entities. Services may be delivered under the Chauffeurs & Services brand through one of the following operational channels:
Directly by Chauffeurs & Services fleet and chauffeurs.
Through a combined service involving Chauffeurs & Services chauffeurs and affiliated drivers.
Via accredited Partner Chauffeur Companies operating under a compliance agreement with Chauffeurs & Services.
Important: Allocation of the service to a subsidiary or partner provider does not alter the Customer’s contractual relationship, which remains governed by Chauffeurs & Services CF CY.
Passenger Obligations
To ensure a safe and professional service experience, all Passengers must comply with the following rules:
Respect the maximum passenger and luggage capacity assigned to the selected vehicle category.
Smoking, consumption of illegal substances, littering, or any form of hazardous behaviour is strictly prohibited.
Passengers must not interfere with the chauffeur’s ability to operate safely or behave in a manner that may cause risk, disruption, or discomfort.
Right to Refuse or Reassign Service
Chauffeurs & Services reserves the right to:
Reassign a booking to an alternative chauffeur, vehicle category, or partner service provider when operationally required.
Refuse or cancel a booking in cases of non-compliance, security risk, abusive behaviour, or confirmed lack of availability.
Terminate an ongoing journey without refund if Passenger behaviour breaches professional conduct or safety standards.
PRICING
Unless otherwise specified in a confirmed quotation, the following service conditions apply:
Airport Transfers – Include 1 hour of complimentary waiting time from the confirmed landing schedule. Beyond this allowance, additional waiting time is billed per hour or per started hour according to the regional tariff.
City Transfers – Include 15 minutes of complimentary waiting time from the scheduled pick-up time. Any additional waiting is billed per started time unit according to the active tariff.
Hourly Bookings (Chauffeur at Disposal) – Include 20 kilometres per booked hour (Europe) or 15 miles per booked hour (United States). Additional distance is billed separately according to the per-kilometre or per-mile rate defined for the corresponding vehicle category.
What is Included
All listed rates include:
✔ Vehicle and professional chauffeur
✔ Fuel and standard mileage allowance
✔ Toll fees and standard local road charges
✔ Basic passenger insurance under mandatory transport regulationOptional & Chargeable Services
The following items may incur additional charges:
Extra mileage or excess hours beyond the booked allowance
Airport meet & greet signage or concierge escort service
Night service surcharge, event logistics or VIP protocol assistance
Special vehicle requests, multi-stop itineraries or long-distance relocations
Extra cleaning fee if the vehicle requires professional detailing after service
Intercity or cross-border charges where applicable
Currency & Tax Disclosure
Payments are processed in the local operational currency of the service location or in USD, depending on regional billing policy. Taxes (including VAT, sales tax or equivalent) are applied according to the legislation of the billing entity (Cyprus, Switzerland or USA) and clearly shown on the invoice.
Note: In the event of cross-border or international invoicing, Chauffeurs & Services CF CY reserves the right to issue invoices in USD or EUR as reference currencies for international settlement.
PAYMENT TERMS
Accepted Payment Methods
Chauffeurs & Services accepts the following secured payment methods:
Credit or Debit Card (processed via Stripe or equivalent PCI-DSS compliant gateway)
Corporate Card or Virtual Payment (GDS / Travel Agency Billing)
Bank Wire Transfer (for approved accounts or pre-invoiced services)
PayPal or Alternative Wallets — May be subject to a 3.5% processing surcharge
Note: For operational reliability, pre-authorisation of the payment method may be required at the time of booking. The final amount, including extras (waiting time, mileage extension, special requests), will be captured after service delivery.
Payment Timing
Standard Customers – Full payment is required before service commencement unless otherwise agreed in writing.
Extras & Adjustments – Additional charges such as extended waiting time, extra mileage or requested add-ons are automatically billed to the confirmed payment method after service completion.
Corporate & Business Accounts
Approved corporate accounts may benefit from post-paid monthly invoicing, subject to compliance review and deposit/guarantee if required.
Invoices are payable within 30 calendar days from the invoice issuance date.
Chauffeurs & Services reserves the right to suspend or refuse future services in case of late payment, outstanding balances or payment disputes.
Currency & Billing Entity
Invoices may be issued by Chauffeurs & Services CF CY (Cyprus), Chauffeurs & Services CF GmbH (Switzerland) or Chauffeurs & Services Ltd (USA) depending on the operational or tax jurisdiction of the booking.
Billing currency shall be USD, EUR, CHF or local currency depending on the service location and invoicing entity.
VAT Numbers
As part of the corporate restructuring of Chauffeurs & Services under its new holding entity in Cyprus (Chauffeurs & Services CF CY), a new set of international VAT registrations is currently being put in place.
The Swiss VAT registration will remain active through Chauffeurs & Services CF GmbH, which continues to operate as a legally registered subsidiary.
However, other legacy VAT registrations previously created under the Swiss structure are being phased out and will be replaced by new tax identifiers registered directly under the Cyprus holding for international billing purposes.Status of VAT & Tax Registrations
Jurisdiction Status Switzerland (CF GmbH) CHE-130.353.900 — Active and maintained Germany New registration in progress Italy New registration in progress Netherlands New registration in progress France New registration in progress
Spain New registration in progress Poland New registration in progress Czech Republic New registration in progress Austria New registration in progress Sweden New registration in progress Ireland New registration in progress Notice: During the transition phase, invoicing may be issued from either the Swiss entity (for operations taxed locally) or the Cyprus holding entity once new cross-border VAT registrations are confirmed. All future EU-wide invoicing will gradually be centralised under Chauffeurs & Services CF CY while Swiss domestic billing remains under CF GmbH.
CANCELLATION AND REFUND POLICY
To maintain service quality and ensure vehicle and chauffeur allocation, the following cancellation terms apply:
Standard Transfers & Hourly Bookings
Cancellation more than 24 hours before the scheduled pick-up:
✅ Full refund, excluding any non-refundable third-party fees (payment gateway charges, airport access permits, special licensing, etc.).Cancellation less than 24 hours before pick-up or in case of no-show:
❌ 100% of the booking value is charged as late cancellation / no-show fee.
Event, Business Travel & Multi-Vehicle Bookings
For event logistics, VIP delegations, roadshows, or bookings involving multiple vehicles or chauffeurs, a 48-hour cancellation policy applies by default unless otherwise stated in a written service agreement.
Cancellation within 48 hours of service start:
⚠ 50% of the total contracted amount is due.Cancellation within 24 hours or in case of delegated chauffeur deployment / convoy planning already initiated:
❌ 100% of the service amount is due.
No-Show Definition
A no-show is defined as:
The chauffeur has arrived at the designated pick-up location.
The complimentary waiting period has expired.
The Passenger cannot be reached through the provided contact details.
In such cases, the service will be marked as no-show, and full charges will apply.
Refund Processing
Approved refunds are processed using the same payment method originally used, unless otherwise agreed.
Refunds are typically released within 5 to 10 business days, depending on the banking/payment provider.
Note: Chauffeurs & Services reserves the right to require written confirmation of cancellation to validate refund eligibility.
LIABILITY
Chauffeurs & Services maintains full commercial transport insurance coverage, including mandatory passenger liability and third-party claim protection, in compliance with the regulations applicable in each operational jurisdiction.
However, the following limitations apply:
Chauffeurs & Services shall not be held liable for personal belongings, valuables or business equipment carried by the Passenger. Items left inside the vehicle remain the sole responsibility of the Passenger.
The company shall not be liable for indirect losses, including but not limited to missed flights, lost business opportunities, hotel or transport connections, financial penalties, or commercial damages resulting from delays, force majeure or circumstances beyond operational control.
In the unlikely event of a mechanical failure or sudden vehicle immobilisation, Chauffeurs & Services will make reasonable efforts to provide a replacement vehicle or alternative transport solution, subject to availability. This constitutes the full extent of our obligation.
Chauffeurs & Services shall not be considered in breach of contract in cases of force majeure, including but not limited to severe weather conditions, strikes, natural disasters, air traffic disruptions, civil disturbances, road closures, or government-imposed restrictions.
By confirming a booking, the Customer acknowledges and accepts that liability is strictly limited to the direct value of the service contracted and invoiced, excluding any consequential or intangible damages.
CONSUMER RIGHTS AND DISPUTE RESOLUTION
Any customer concern or service-related claim must be submitted in writing within 7 calendar days following the date of service. Claims submitted after this period may not be eligible for review, unless otherwise required by mandatory local consumer protection law.
Chauffeurs & Services aims to resolve all complaints amicably and efficiently through direct communication. If an agreement cannot be reached:
Disputes shall first be addressed through neutral mediation or arbitration, prioritising a professional and confidential resolution.
The governing legal authority for all contracts is Chauffeurs & Services CF CY, Cyprus, unless a specific commercial agreement designates another jurisdiction for corporate accounts.
Where international or local consumer law requires, regional dispute handling procedures may apply, but the contractual reference remains the Cyprus jurisdiction.
By entering into a contract with Chauffeurs & Services, the Customer acknowledges and accepts that any dispute will be processed under the legal framework of Cyprus, unless otherwise defined in an approved written agreement.
GOVERNING LAW & JURISDICTION
All contractual relationships with Chauffeurs & Services, regardless of the country of service delivery, are deemed to be concluded with:
Chauffeurs & Services CF CY
36 Aigyptou Avenue, 6030 Larnaca, Cyprus
Legal jurisdiction of reference: Republic of CyprusAccordingly:
Primary Legal Framework (Default for All International Bookings)
All contracts are governed by the laws of Cyprus, and any dispute shall fall under the exclusive jurisdiction of the competent courts of Larnaca, Cyprus, unless otherwise stipulated in a signed corporate agreement.Switzerland (Local Operations – Informative Clause Only)
Services operated under Chauffeurs & Services CF GmbH may remain subject to certain local regulatory compliance obligations, but the governing contract remains tied to Cyprus law, not Swiss law.United States (Local Operations – Informative Clause Only)
For services provided via Chauffeurs & Services Ltd (USA), local operational regulations apply for transport licensing and insurance compliance; however, the contractual legal authority remains Cyprus.
Important: The above structure ensures a single international contract jurisdiction (Cyprus) while maintaining local regulatory compliance in all regions of operation.
FORCE MAJEURE
Chauffeurs & Services shall not be held liable for any delay, disruption or failure in the performance of its services if such interruption results from circumstances beyond its reasonable control, including but not limited to:
Extreme weather conditions or natural disasters (floods, storms, earthquakes, volcanic activity, etc.)
Governmental restrictions, road closures or regulatory interventions
Strikes, labour disputes or industrial actions affecting aviation, transport or security personnel
Pandemics, public health emergencies or international travel restrictions
Acts of terrorism, civil disturbance, war or security lockdowns
Severe traffic incidents, sudden roadblocks or infrastructure failure
In such cases, Chauffeurs & Services will make commercially reasonable efforts to provide alternative arrangements or assistance, subject to availability. However, no financial compensation or liability shall arise from delays or non-performance caused by a force majeure event.
Acceptance of these Terms implies express acknowledgment that service continuity cannot be guaranteed in the event of force majeure, and that Chauffeurs & Services’ obligation is limited to reasonable assistance rather than compensation.
INTELLECTUAL PROPERTY RIGHTS
All trademarks, trade names, logos, service marks, website content, visual identity elements, booking platform architecture, and all related intellectual property associated with Chauffeurs & Services, including Chauffeurs & Services CF CY (Cyprus), Chauffeurs & Services CF GmbH (Switzerland) and Chauffeurs & Services Ltd (United States), are and shall remain the exclusive property of Chauffeurs & Services CF CY, or are used under strict commercial license.
No element of the Chauffeurs & Services brand or platform may be copied, reproduced, published, framed, indexed, resold, sublicensed or exploited for commercial or competitive purpose without explicit written authorization from Chauffeurs & Services CF CY.
Any misuse, imitation, or attempted registration of a confusingly similar brand identity, digital interface or operational process will result in immediate legal action in the competent jurisdiction of Cyprus and internationally where applicable.
Access to our booking systems, APIs or rate structures does not grant any ownership or usage rights beyond what is necessary to perform a confirmed service agreement.
Chauffeurs & Services reserves the right to enforce its intellectual property rights globally, including through legal injunctions, financial claims and prohibition of service access.
DATA PROTECTION AND PRIVACY
All trademarks, trade names, logos, service marks, website content, visual identity elements, booking platform architecture, and all related intellectual property associated with Chauffeurs & Services, including Chauffeurs & Services CF CY (Cyprus), Chauffeurs & Services CF GmbH (Switzerland) and Chauffeurs & Services Ltd (United States), are and shall remain the exclusive property of Chauffeurs & Services CF CY, or are used under strict commercial license.
No element of the Chauffeurs & Services brand or platform may be copied, reproduced, published, framed, indexed, resold, sublicensed or exploited for commercial or competitive purpose without explicit written authorization from Chauffeurs & Services CF CY.
Any misuse, imitation, or attempted registration of a confusingly similar brand identity, digital interface or operational process will result in immediate legal action in the competent jurisdiction of Cyprus and internationally where applicable.
Access to our booking systems, APIs or rate structures does not grant any ownership or usage rights beyond what is necessary to perform a confirmed service agreement.
Chauffeurs & Services reserves the right to enforce its intellectual property rights globally, including through legal injunctions, financial claims and prohibition of service access.
COOKIES POLICY
By accessing or using the Chauffeurs & Services website or booking platform, the User acknowledges and agrees that cookies and similar tracking technologies may be used to enhance navigation, improve service performance, enable secure login sessions, and support personalised service offerings.
Cookies may include essential technical cookies, analytical tracking cookies, and service optimisation cookies (such as those used for booking flow continuity, multilingual experience or secure payment validation).
Users may manage or disable non-essential cookies at any time via their browser settings or, where available, through our Cookie Preferences Panel.
For more detailed information regarding the types of cookies used, data retention duration and third-party service integrations (including analytics and fraud prevention tools), Users are invited to consult our full Cookies Policy, accessible directly from our website footer or booking interface.
By continuing to browse or by confirming a booking, the User confirms consent to the use of cookies as outlined in our Cookies Policy.
Chauffeurs & Services is committed to protecting the privacy and confidentiality of all Customers and Passengers. All personal data is processed in accordance with:
Regulation (EU) 2016/679 (GDPR) for all European users and data transfers
UK Data Protection Act for users in the United Kingdom
Swiss Federal Act on Data Protection (nFADP) for Swiss-based processing
Applicable US privacy regulations, including CCPA (California Consumer Privacy Act) and data privacy principles under the EU–US Privacy Framework
Data Usage
Personal data is collected solely for the purpose of processing bookings, ensuring secure transportation services, dispatch management, invoicing and customer support.
Chauffeurs & Services does not sell, rent or commercially exploit personal data under any circumstances.Confidentiality & Corporate Accounts
All communications, itineraries, passenger names and ride details for VIP, embassy, private aviation or corporate accounts are treated as strictly confidential.
Upon request, Chauffeurs & Services may operate under Non-Disclosure Agreement (NDA) conditions for high-security or executive travel assignments.
Data access within the organisation is restricted to authorised personnel only, under strict operational protocols.
Data Storage & Retention
Data is securely stored on encrypted servers with controlled access.
Booking and invoicing information may be retained for legal and accounting compliance purposes, in line with Cyprus, Swiss, EU, UK and US regulations.
User Rights
In accordance with applicable data protection regulations, Users may at any time:
✔ Request access to their personal data
✔ Request correction or deletion (where legally permissible)
✔ Request restriction or portability of their data
✔ Object to processing on legitimate groundsData requests can be submitted via office@chauffeur-services.com.
By using our services, the Customer acknowledges and consents to secure data processing by Chauffeurs & Services CF CY and its directly controlled subsidiaries solely for service execution and lawful compliance purposes.
UPDATES AND NOTIFICATIONS
Chauffeurs & Services reserves the right to update or amend these Terms in order to reflect operational, legal or regulatory developments.
Any modification becomes effective upon publication on our official platforms or upon written notification to registered corporate accounts.
Continued use of our services after the publication of an update constitutes acceptance of the revised Terms.
Last official update: 13 October 2025
CONTACT INFORMATION
These Terms and Conditions constitute the entire agreement between the Customer and Chauffeurs & Services CF CY, acting as the contracting authority for all affiliated entities. No verbal statement, sales communication, email exchange or third-party interpretation shall override, modify or extend the present contract unless expressly confirmed in writing and signed by Chauffeurs & Services CF CY.
Electronic Acceptance:
By confirming a booking online, through email, mobile application, API integration, or any digital platform operated by Chauffeurs & Services, the Customer formally acknowledges and accepts these Terms as legally binding, with the same validity as a physical signature.
Severability Clause:
If any provision of these Terms is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. The invalid clause will be replaced by a legally acceptable interpretation closest to the original commercial intention.
Official Contracting Entity
All contracts are legally concluded with:
Chauffeurs & Services CF CY
36 Aigyptou Avenue, 6030 Larnaca, Cyprus
Legal Contact Email: office@chauffeur-services.com
Data Protection Contact: office@chauffeur-services.com
International Dispatch Line: +41 44 797 61 24
Subsidiaries CF GmbH (Switzerland) and Chauffeurs & Services LLC (USA) act as operational extensions for regional service deployment under the authority of Chauffeurs & Services CF CY LTD.